Existing Client FAQs

A superbill is a statement that you can request from us to obtain reimbursement from your insurance for out-of-network services. Superbills only apply if you have a PPO policy and you are seeking services from a provider that is not part of your insurance plan. Superbills can not be used to claim reimbursement for copayments, and do not apply to HMO policies.

Having insurance benefits does not guarantee payment for services. When services received are not covered by insurance for any reason, the client is fully responsible for the bill. Some reasons your insurance may not have paid your claims fully:

• The insurance made a mistake
• Your policy and benefits expired
• Details of your specific policy didn’t cover the service(s)
• You have a deductible that has not been met
• Your provider is not credentialed with your plan

As a courtesy, our staff will do our best to obtain the most accurate information about your insurance benefits, but it is ultimately your responsibility as the receiver of treatment to ensure that services are paid for. Payment discrepancies with your insurance company can be settled by contacting the customer service line on your insurance card.

You may view or pay your bill by following this link to your portal.

If you have any questions/concerns about your bill, you may contact our offices at (714) 898-0362 or email us at [email protected].

All major credit cards

Cash

Checks

Health-Savings Accounts (HSA)

It is highly encouraged to leave a credit card on file, but it’s not absolutely required. By having a credit card on file, your sessions will be automatically charged after services are rendered so you don’t have to worry about accruing a balance.

Client Portal

Too many missed payments may result in a disruption in delivery of services, the accrual of interest on your balance, and bill collections services.

For assistance in obtaining a doctor’s note for your appointment, kindly reach out directly to our office by calling (714) 898-0362 or emailing us at [email protected]. We’re here to help!

Please allow up to 3-5 business days to process medical record requests.

To initiate the process of accessing medical records, start by clicking here to complete the release of records form. Upon finishing the form, your request will be forwarded to the provider for approval and completion.

*Please note that medical records are the property of the individual provider, not Flow Wellness Hub. Each provider has their own guidelines and procedures for handling requests related to medical records.

Every provider has different rules for after-hours contact, please speak directly with your provider regarding their specific policies.

Should you have a medical or psychiatric emergency, please dial 9-1-1 or go to the nearest emergency room.

For non-emergency issues including billing, paperwork, records requests, etc, you may leave us a voicemail at (714) 898-0362 or email us at [email protected] and we will do our best to respond within one business day. Our office is open daily from 10AM-4PM, and closed on weekends.